Crystal C. Yan
Crystal Yan is a product and experience design leader focused on empowering organizations to be more customer-centric. Currently, she advises clients in the technology, healthcare, education, and nonprofit sectors as an independent consultant and is a UX Researcher and Designer with the United States Digital Service, a startup within the federal government using design and technology to deliver better government services to the American people. Previously, Crystal led the user experience team at a civic tech startup transforming how organizations interact with governments worldwide. Crystal has worked in the US, India, China, and Cambodia and spoken at technology and design conferences across the US, Mexico, Chile, China, India, Ireland, Germany, Norway, and the UK.